All computers have to be set up as follows as soon as they come into the warehouse and are added to the Inventory System:
There's two main scenarios when computers have to be setup:
New computers were received at the warehouse
As soon as we receive computers, the Warehouse team will place the computers at the computer room and will create a ticket for the Support team to let them know they were placed on the "New Computers" shelf.
Sales Order Confirmed - Setup Computers Ticket
As soon as a sales order is confirmed for a Potential, the Sales team will create a ticket for the Warehouse team to allocate the computers and other products and to take the computers to the Computers Room for the Support Team to set them up.
The Sales team will also create a ticket for the Support team to let them know the computers have to be setup, the ticket will include all the necessary information.
Setting up the Computers
Windows OS Computer Naming Convention
Name the computer in Windows with just the Computer Serial Number.
i.e. Computer Serial Number: MJ0B5QBQ
Windows OS Computer Name: MJ0B5QBQ
Windows Computer Name can't be longer than 15 characters and has to be unique to avoid network issues
Install Unbranded Teamviewer Host
Teamviewer Security and Password
On the Security Settings, check the "Grant easy access box" and log in with the firstname.lastname@example.org account.
When a computer is allocated to a Potential or Client go to the Security Settings and "Add" a password for the client.
i.e. Adhoc's Default password is qwert1976
Adding the computers to the Teamviewer system
When not allocated to any Potential or Client
When the computers are not assigned to any Potential, save them on the Teamviewer system under the "New Additions" folder.
At this point, the computer TeamViewer Alias is the Serial Number
Take pictures of all the following settings (Power Settings, Wake Timer, BIOS Summary)
- Set BIOS configurations:
- AfterPowerLoss - Power On
- WakeUponTimer - Disabled
- StartupSequence - Primary
- PrimaryBootSequence - (main boot device)
- ErrorBootSequence - (main boot device)
- AutomaticBootSequence - (main boot device)
- Security & Maintenance -> all possible settings off (see below, all need to be "unchecked")
- Notifications -> All "OFF"
- Focus Assist -> ALARMS ONLY
Power & Sleep -> NEVER & NEVER -> Set "Turn off hard disk
after" to 0 (ie. never) -> USB Settings -> "USB selective suspend
setting" -> Disabled
- Run Windows Update
Install ThinkCentre BIOS configuration utility for Windows
Install during the setup so that we can modify the BIOS configurations remotely, should the client needs any modifications to the BIOS configurations.
Uninstall Programs that are not needed
- Don't have a complete list as it changes fairly often, so I just remove
pretty much everything outside of the very basic windows things.
Remove ALL tiles from Windows Start Menu
Mark the computer as ready with the Green "Ready" Label